In the first in this series of Five Ways to improve staff habits, I showed how you first need to work out what the exact problem is.
Today we're going to have a look at the second way to improve staff habits in your workplace - what habit needs to change?
Method Two - where do we want to be and what habit to change
So let's go back to our example of staff not washing their hands consistently every time they walk into the kitchen and we want to change that so it becomes a habit for them to wash their hands every time upon entering the kitchen.
In the last blog, I listed several actual reasons for why staff may not be washing their hands every time.
So let's pick just one of them to work with today.
Let's say that the problem is that staff just don't care - in other words, their attitude stinks.
But - that's not the actually problem, is it?
The actual problem is that you have not made them care - you have not made them feel responsible.
The habit we need to change is the consistent washing of hands upon entering the kitchen.
So why should they care about washing their hands?
The question you need to answer is "what's in it for me"?
Let me ask again - why should they care about washing their hands every time they enter the kitchen?
Find the answer to this question of "What's in it for me" and then apply it and you will have started the change from a poor habit to a good one. The same can be applied to any situation involving staff and changing a habit.
So what is in it for them;
- they keep their job if there is no food poisoning
- they will not potentially make people sick
- the business will continue to trade and they will get paid
- they won't be going to gaol for causing a food poisoning because they are doing the right thing
What we appealing to is, what can happen to them if they continue the poor behaviour of not washing their hands consistently every time they enter the kitchen.
You need to make them feel that it is their responsibility to wash their hands every time they enter the kitchen.
Ok, so to change staff habits;
- work out what the actual problem is
- work out where we want to be and what habit needs changing - "what's in it for me???"
In the next in this series about Five ways to change staff habits, I'll show you how to find the best way for your staff.
A bit of a hint - everyone is different and learns different ways - more next time.
That's enough for today.
'Til next time